Medical Case Study: Optimizing & Harmonizing CM Across a Complex Business Model
08/22/2023

BACKGROUND
Oftentimes the most challenging part of implementing change is understanding the magnitude of change and configuration management and the value it brings to the organization. Managing change is not a simple task; it requires careful planning, effective communication, and a strong leadership team to guide the organization through the seas of transformation.
As complex organizations grow and diversify, they often face challenges related to multiple business units, diverse processes, varying technologies, and geographically dispersed teams. To ensure businesses continue their evolution, organizations must focus on continually optimizing and harmonizing their processes. This includes core business processes such as Configuration Management (CM).
CM processes within my organization had become complex, outdated, costly and a potential source of compliance gaps. Therefore, our organization initiated a program to enhance our processes to achieve a core set of enterprise-wide business goals. A critical element to meeting these objectives was to harmonize across 14 locations.
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