Peter Bilello

Most would argue that an enterprise’s Configuration management (CM) processes and supporting systems are already too complex. So, what happens when anadditional level of complexity is added? This is what many companies are struggling with as they extend, expand, and evolve their product lifecycle management processes (e.g., product development and long-term product maintenance) to support the emergence of the age of experience. For many companies, experience design, for example, is no longer an option, but a necessity. For those companies, and additional ones every day, enabling experience driven processes are becoming commonplace.

Unfortunately, many of today’s supporting processes and tools aren’t up for the challenge. Data management processes, for example, are often paper-based, ill-defined, and often not even followed. CM processes, which must play a central data management and process enabling role, are often out of date and/or ill-equipped in today’s rapidly changing experience-based world. This presentation will focus on how CM practitioners and associated processes and practices need to evolve to support the age of experience.

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