Susan Rockafellow

Susan Rockafellow

Professional Services Manager - PLM, PMP®, CM2-P, C.E.T, Javelin Technologies Inc.


An accomplished Project Manager, Configuration Management Professional with over 25 years experience in delivering small, medium and enterprise-wide Product Lifecycle Management (PLM), and Product Data Management (PDM) software solutions, working with companies with diverse and complex requirements in different industries, including but not limited to manufacturing, defense, medical device, telecommunications, and high-tech.

Ability to quickly understand customer requirements through interviews of varying stakeholders, from end-users to senior management. Possess the ability to uncover unrealized requirements and business issues of a customer.

Accomplished communicator in maintaining strategic customer accounts by helping sales teams build and maintain long-term relationships. An experienced trainer and presenter, delivering training and presentations to a handful of end-users, executive management, or technical staff - to presenting at user conferences and large training classes.

Certified trainer for IpX’s CM2 training classes in Canada. Certified CM2-C since 2002. 

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